Résumé
The pandemic situation is affected in various ways in the education domain. The sudden transformation from offline to online teaching-learning process made students and teachers use different tools like WhatsApp for communication. The reason for this consideration is to investigate the impacts of WhatsApp utilized for instruction and decide the suppositions of understudies towards the method. The study is designed, keeping in mind the current COVID-19 situation and how it affected the education system turning it into online mode. On different questionnaires, regression and heatmap analysis is performed. The investigation showed that both learning situations have diverse impacts on the victory of understudies while supporting the conventional environment by utilizing WhatsApp is more successful for the increment of victory. The assessment moreover showed that students had superior pleasant reviews closer to the usage of WhatsApp in their courses. They requested the same workout in their one-of-a-kind courses as well. They expressed that picking up information can moreover take out unwittingly and the messages with pics were more prominent and viable for their picking up information. Be that as it may, some college understudies have communicated harming audits approximately the timing of a few posts and the repetitive posts within the bunch. At long last, it is supported that the utilization of WhatsApp within the preparing framework is to be energized as a steady innovation. . © 2023 IEEE.